Frequently Asked Janitorial Service Questions
If you are interested in CleanerTouch Inc.’s cleaning services, you certainly have your fair share of questions, which is why we have done our best to answer the ones we encounter most often on this FAQ page. If your question and its answer doesn’t appear on this page, then please feel free to give us a call and ask us directly.
Are You Bonded and Insured?
Yes, CleanerTouch Inc. is fully bonded and insured. We are guests in your business, which is why we have taken the necessary measures to provide you with the peace of mind you need to feel confident in our professional cleaning services.
Do I Need to Provide You With Cleaning Supplies?
No. You are not required to provide CleanerTouch Inc.’s team with cleaning products or equipment. Our team has professional grade tools and cleaning supplies to make sure that our service is effective. Of course, if you would prefer that we use the products of your choosing, all you have to do is let us know in advance and we will accommodate your request because customer satisfaction is one of our top priorities.
How Do I Cancel an Appointment?
Just give us a call three business days before your appointment and we will work with you to find a time that’s more convenient.
Is it Normal to Feel Nervous Before my First Cleaning Appointment?
As a matter of fact, it is. Letting someone else see the level of cleanliness you keep your office at is a truly intimate and revealing thing. This is something we have understood since we started our professional cleaning business, which is why we guarantee complete discretion. Besides, there is nothing we haven’t seen before. And even if there is a brand-new mess, we won’t judge. Our friendly and courteous staff should get rid of the nerves shortly after they arrive and start making your business a more pleasant place to be.
Do I Have to be There at the Time of my Appointment?
Not at all. Most of our clients prefer to leave us alone to clean so that they can come in to work to an expertly cleaned space. After all, isn’t one of the biggest perks of acquiring professional cleaning services is that you can spend the time you would be cleaning on other things?
Do You Send the Same Person Every Time?
We try to because continuity makes for more consistent service. However, sometimes life gets in the way. If the cleaner(s) that typically works on your property isn’t available, another member of our fully licensed and bonded team will arrive at the agreed-upon time and provide the same high level of service you have come to expect from CleanerTouch Inc..
Do You Conduct Background Checks on Your Employees?
Yes we do. We need to be confident in our employees’ ability to represent the CleanerTouch Inc. name, which is why we are very careful when selecting candidates.
What hours are you available?
The better question is when would you like us to come. CleanerTouch is able to tailor our residential cleaning around your existing schedule, making it an easy and convenient solution.
Can we perform large institutional janitorial work?
We scale with the needs of our clients, so if you need us for a hospital, school, or other institution, we'll be able to craft the perfect janitorial package to suit your specifications.
What do you do differently with a post-construction clean-up?
Because we're dealing with a new building and often a great deal of dust and debris, we use a combination of professional equipment and advanced techniques specifically designed for a construction environment.
I've started coughing a lot at work. Is it an air duct issue?
While we can't give a definitive answer without first investigating, we can say that many respiratory and coughing problems are a result of poor indoor air quality. Call us and a qualified team will inspect your workplace.
Contact Us Today
Didn’t see your question answered on this page? Give us a call today and ask away!